Tenant satisfaction and cooperation

Purpose of management approach

Enhance cooperation and communication with our tenants. Ensure a high level of safety and security for our employees, tenants and visitors, and broaden cooperation to achieve this.

Policies and commitments

Active and open dialogue with our tenants. We organize informal morning meetings between the centre management and our tenants at least every quarter. All our tenants have access to an online tenant portal with detailed information about working in our centres and ways to contact us when necessary.  

Policies and trainings in place, including crisis plan and training. Various initiatives and collaboration agreements are in place to ensure the safety of our shopping centres.

Targets and actions

Main results 2019 are presented in the Sustainability Accounts on page 6. Citycon´s long term main objectives are presented on page 7 in the Sustainability Accounts and Citycon's full sustainability strategy is available online at https://www.citycon.com/sustainability/creating-value-through-sustainability.

Responsibilities and resources

Business operations are supported by group functions such as sustainability, finance, legal, marketing, security and HR management activities.

Evaluation of management approaches

We follow up on results achieved, and develop our management practices in connection to other strategic policies, the risk management programme, and changes in the internal and external operating environments. The Corporate Management Committee (CMC) makes a thorough review of the sustainability strategy and strategic actions every third year. The sustainability team provides yearly progress reports to the CMC on the strategic sustainability actions.

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