Gift Cards - Frequently Asked Questions

Can I use the gift card in all new stores at the Iso Omena extension part?
Our aim is that the gift card can soon be used in all stores that were opened in Iso Omena in Spring 2017. Yet, there might be some delays with this. The stores can provide further infomation on the matter.

How can I check the balance on my gift card?
The saldo can be checked on each countries gift card page depending on in which country you have purchased the gift card. Press here to check saldo of it is bought in Finland, here if in Sweden and here if in Estonia. The saldo is checked by typing the 16-digit card number from the back of the card. You can also check balance from the gift card kiosk in your shopping centre. 

How long is the gift card valid?
The gift card is valid 12 months from the purchase date. You can also check the expiry date on the saldo pages, see the previous question for links. 

I want to buy a gift card. Where can I do this?
You can buy it from the gift card kiosks located in the shopping centres. See the list of shopping centres here.You can pay with the most common bank cards at the kiosk.

Where can the gift card be used?
The gift card can be used in the following shopping centres: 

Koskikeskus, Tampere
IsoKristiina, Lappeenranta
IsoKarhu, Pori
Iso Omena, Espoo
Myyrmanni, Vantaa
Trio, Lahti

Jakobsberg Centrum, Järfalla
Kista Galleria, Stockholm
Liljeholmstorget, Stockholm
Stenungstorg, Stenungsund
Tumba Centrum, Stockholm
Åkersberga Centrum, Stockholm

Kristiine, Tallinn
Rocca Al Mare, Tallinn

Can the gift card be exchanged for cash?
The gift card cannot be exchanged for cash.

I have lost my gift card. Can it be replaced?
Lost gift card cannot be replaced.

Is it possible to return a product I have bought with a gift card?
Customer returns follow the rules of each store; please ask it straight from the store.

Can I use the card in more than one transaction?
Yes. You can use it in several shops in several transactions.